Enhancing Patient Care and Workflow Efficiency with a Custom Software Solution

Project Highlights

Collectively with a major hospital chain, we implemented a web-based application that transformed patient care and business processes. This way, eliminating several painful steps of patient intake and integrating with the EMR, this solution lowered the patient wait time and increased the staff productivity.

challenge
Business Challenges

The hospital system faced critical challenges in managing patient care and operational workflows, including:

  • Patients are delayed from being attended to by doctors because of slow intake
    procedures.
  • A small number of physicians and staff are receiving real-time data.
  • The inability to interface with the existing electronic medical record (EMR)
    system seamlessly.

Technology Solution

Our team collaborated with the hospital’s staff and understood their concerns to come up with suitable solutions. Key steps included:

  • Designing a web-based tool to help automate the patient intake process and
    reduce the time taken to complete it.
  • Improving the efficiency of decision-making processes of physicians and the
    staff by making real-time data available.
  • Adapting the application proficiently with a hospital’s existing EMR system to
    allow data consistency.

Value Delivered

The custom software solution delivered transformative outcomes for the hospital:

  • Reduced Wait Times: It was notable that patients had less time to wait in the
    process whereas earlier the queues usually took a lot of time.
  • Improved Efficiency: Metrics such as real-time data utilization by the
    physicians and the staff made the work more efficient and less bureaucratic.
  • Enhanced Patient Care: Better operational efficiency gave the hospital the
    opportunity to spend more time on patients and, thus, increase satisfaction
    rates.

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Our Process

Our team collaborated with the hospital’s staff and understood their concerns to come up with suitable solutions. Key steps included:

  • Designing a web-based tool to help automate the patient intake process and
    reduce the time taken to complete it.
  • Improving the efficiency of decision-making processes of physicians and the
    staff by making real-time data available.
  • Adapting the application proficiently with a hospital’s existing EMR system to
    allow data consistency.

1

The Problem

The hospital system faced critical challenges in managing patient care and operational workflows, including:

  • Patients are delayed from being attended to by doctors because of slow intake
    procedures.
  • A small number of physicians and staff are receiving real-time data.
  • The inability to interface with the existing electronic medical record (EMR)
    system seamlessly.

Our Role

Project Challenges

Results

The custom software solution delivered transformative outcomes for the hospital:

  • Reduced Wait Times: It was notable that patients had less time to wait in the
    process whereas earlier the queues usually took a lot of time.
  • Improved Efficiency: Metrics such as real-time data utilization by the
    physicians and the staff made the work more efficient and less bureaucratic.
  • Enhanced Patient Care: Better operational efficiency gave the hospital the
    opportunity to spend more time on patients and, thus, increase satisfaction
    rates.